Frequently Asked Questions
Helpful answers to common questions about our sensory-friendly products and services.
What makes your products 'sensory-friendly'?
Our products are curated specifically for individuals with neurodiverse needs, focusing on non-toxic materials, quiet operation, and various tactile textures to prevent sensory overload.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for sensory items?
We offer a 30-day return policy on most items. For hygiene reasons, certain products like chewable jewelry or weighted blankets must be in their original, unopened packaging to qualify for a return.
Do you accept purchase orders from schools or clinics?
Yes, we frequently partner with educational and therapeutic institutions. Please contact our support team directly to set up a wholesale or institutional account.
Are your weighted products safe for all ages?
Safety is our priority. We recommend that weighted items do not exceed 10% of the user's body weight and should always be used under adult supervision for children under the age of five.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay for larger purchases.